Support desk

Questions before you request? Need help clarifying logistics? Want to add accessibility notes or adjust details after you submit? We’re here to make the process feel straightforward.

Common help topics
  • Availability and timing: what “confirmation” means and when to expect updates
  • Meeting logistics: what to bring, where to go, and arrival guidance
  • Included vs. excluded: what’s provided so you can pack confidently
  • Accessibility: stroller, wheelchair, and service-animal considerations
  • Group questions: ages, traveler count, and pacing for mixed groups
How to reach us

The fastest way is to send a request for the experience you’re interested in, then include your questions in the message field. If you already sent a request, reply with any new details and we’ll review it.

Ready now?

Jump to the inquiry form and share what you need—dates, group size, and any accessibility notes.

Go to tour inquiry

Before you send

After you submit

You’ll receive a response with next steps once availability is reviewed. If anything needs clarification, we’ll ask—never guess.